ABSTRACT
Customer service is the most important aspect of every business that builds its processes on the basis of customers going through the queue before receiving any service from the organization. These businesses become ineffective and inefficient if the queues are not moving well or the queues are not fluid. This research was inspired by the customer service of MTN Sokoto branch. System Dynamics was used in order to solve the overcrowd problem of the organization. System Dynamics is a methodology used for studying, understanding and managing dynamic models of different kinds of businesses. In short, System Dynamics could be used as an approach where models are created and used in order to simplify reality. The problem MTN customer service is facing with its queuing system is one of those realities System Dynamics can help understand. The System Dynamics model that has been produced from this research can be used in order to understand how queuing systems work. The model could be used to solve a number of problems MTN Sokoto branch can encounter and then policies would be developed in order to have a better Customer Service. There are a number of variables that have been generated in other to understand the causality and feedback of the system.
Abstract
This project takes a look at the “Effect of Government Ownership and Control on Mass Media Objectivity....
INTRODUCTION
People rely on the Internet and websites more than ever before to study organisations, compare services, an...
Background of the study
The moments immediately after delivery and during birth itself provide the high...
ABSTRACT
This study was carried out to examine motivation and job satisfaction among secretaries as adm...
ABSTRACT
The study centers on the problems militating against effective teaching and learning of Accounting education in...
ABSTRACT
This study was carried out on the impact of international financial standards (IFRS) on the quality of financia...
BACKGROUND OF THE STUDY
The world is becoming a smaller place in which to live and work. A technological revolution in communications and...
BACKGROUND OF THE STUDY
Education remains the biggest instrument for academic progress, social mobiliza...
EXCERPT OF THE STUDY
A comparison between Coca Cola Company and its greatest rival PepsiCo reveals interesting facts abo...
ABSTRACT
The comparative bioavailabilities (bioequivalence) of five generic brands of paracetamol were compared in six (6) healthy male v...